Delayed WebMerge report processing

Incident Report for Ovation

Resolved

We have initiated communication with impacted WebMerge-enabled customers individually, and will be following up directly with them as Formstack continues to work this issue.

Posted Feb 16, 2022 - 18:09 EST

Update

Formstack (our WebMerge vendor) is still experiencing high document queue delays, as of 2/16 10:33am EST. We'll continue to monitor the status and update with any new information we receive. We apologize for the inconvenience.

Posted Feb 16, 2022 - 12:09 EST

Investigating

Customers utilizing report configurations which rely on WebMerge to generate patient reports may notice longer delays in report processing, due to an issue with the vendor's system. We will update with new information as we have it.

Posted Feb 15, 2022 - 23:34 EST

This incident affected: Lab (lab.ovation.io).